Monolith Baltic Terms of Cooperation

1. Scope

The Monolith Baltic online store is intended exclusively for legal entities purchasing goods in the course of their economic or professional activity.

Orders placed by natural persons for personal, family or household purposes are not accepted.

By using the store, the user confirms that they act on behalf of a legal entity and have the necessary authority.

2. Registration and access

Commercial prices, the cart, orders and order documents are available only after Monolith Baltic has approved the account and the legal entity.

The customer is responsible for the accuracy of company details, addresses, contact information and the authority of its users.

3. Placing and accepting orders

The catalogue is an invitation to place an order. A submitted order is the customer's offer to purchase the goods.

An automated message confirms that the order has been received by the system, but does not guarantee the availability of every item and does not constitute acceptance of the order.

The contract is concluded when Monolith Baltic expressly confirms acceptance of the order, issues an invoice or begins performance of the order.

4. Availability and pre-order goods

The store distinguishes between goods available in stock and goods available by pre-order. Final availability is confirmed when the order is accepted.

Any partial delivery is agreed with the customer.

A replacement of the brand, article, flavour, packaging or volume is permitted only with the customer's express consent. Automatic substitutions are not made.

5. Prices and VAT

Prices are stated in EUR. Unless expressly stated otherwise, commercial prices are shown exclusive of VAT. VAT is added at the applicable rate and shown separately in the order and invoice.

The price, discount and commercial terms are fixed when the order is accepted.

6. Payment

Payment is made by bank transfer against an invoice. Unless the customer has been granted an individual payment term in writing, payment in advance applies.

Where a payment term has been granted, the due date is stated on the invoice.

7. Delivery and collection

For customers in Latvia, free collection is available for an accepted order of any value after notification that it is ready at SIA "Voldemārs" (Valdo), Skaistkalnes iela 3, Rīga, LV-1004.

Delivery within Latvia is available only for accepted orders with a value of at least EUR 300 excluding VAT after discounts and is free of charge. Orders below this threshold must be collected unless Monolith Baltic expressly agrees otherwise in writing.

For export orders with a destination outside Latvia, the customer may choose FCA SIA "Voldemārs" (Valdo) warehouse, Skaistkalnes iela 3, Rīga, LV-1004, Incoterms® 2020. The customer nominates the carrier and arranges and pays for the main carriage. Delivery is completed and risk transfers when the goods are delivered to the carrier nominated by the customer at the named place in accordance with FCA.

Alternatively, export delivery may be agreed as DAP at the customer's named destination, Incoterms® 2020. Monolith Baltic arranges carriage to the agreed destination; the delivery price and period are calculated after the order is submitted based on the destination, route, volume and other transport conditions and are communicated for agreement before the order is accepted. Risk remains with Monolith Baltic until the goods are placed at the customer's disposal on the arriving means of transport, ready for unloading. The customer is responsible for unloading and, where applicable, import clearance, duties and taxes.

The delivery period is stated in the order confirmation.

8. Acceptance of goods and claims

The customer must inspect the quantity, assortment, visible damage, labelling and best-before dates as soon as reasonably possible after receipt.

Visible defects and shortages must be reported without delay. Hidden defects must be reported without delay after discovery.

Claims must be sent to info@monolith-baltic.eu and include the order number, barcode, quantity, description, batch number, best-before date and photographs.

Goods of proper quality are accepted for return only with prior written agreement. As the store is intended for legal entities, the consumer's 14-day right of withdrawal does not apply.

9. Liability

Monolith Baltic is liable for direct, proven losses. To the extent permitted by law, indirect losses and loss of profit are excluded.

To the extent permitted by law, Monolith Baltic's total liability is limited to the value of the relevant order excluding VAT.

This limitation does not apply to intent, gross negligence, injury to life or health, or any case in which liability may not be limited by law.

10. Force majeure

Neither party is liable for a delay or failure to perform caused by circumstances beyond its reasonable control. The affected party must notify the other party without undue delay.

11. Account suspension

Monolith Baltic may restrict or suspend an account where company or user information is inaccurate, payment is overdue, these terms are breached, unauthorised access is suspected, or this is required by law or a competent authority.

Restricting or suspending an account does not terminate obligations that arose before the restriction or suspension.

12. Personal data and cookies

Personal data are used to verify the company and account, process orders, arrange delivery, carry out accounting, provide support and meet legal obligations. Details of personal-data processing and cookies are available in the Privacy Policy.

13. Changes to these terms

The version of these terms presented to and accepted by the customer when the order is submitted applies to that order. A later version does not apply retrospectively. Any material change proposed after submission, including a DAP delivery price or a material order amendment, applies only after the customer confirms the changed commercial revision.

These terms are available for review and saving.

14. Applicable law and disputes

The law of the Republic of Latvia applies. The parties shall first seek to resolve a dispute through negotiations and a written claim.

An unresolved dispute shall be heard by the competent court of the Republic of Latvia in accordance with statutory jurisdiction.

In the event of discrepancies between translations, the Latvian version prevails.

15. Effective date and seller details

These terms take effect on 6 September 2026.

Seller: SIA "MONOLITH BALTIC". Registration number: 40203040239. VAT number: LV40203040239. Legal address: Dignājas iela 4–15, Rīga, LV-1004. Email: info@monolith-baltic.eu.